On September 7, 2021, Commissioner Anderson released Bulletin 2021-10, supplementing and superseding the provisions of Bulletin 2020-04 (“Managed Care Practices and Continued Access to Telehealth Services”). The bulletin outlines the Division of Insurance’s expectations regarding continued access to telehealth services.
Considering the ongoing impacts of the COVID-19 virus, carriers are expected to provide clear communication materials to in-network providers to explain how to submit claims for reimbursement of telehealth benefits. As was noted in Bulletin 2020-04, carriers may also reimburse providers for services delivered via telehealth at the rate of reimbursement defined by Chapter 260. Carriers who wish to alter telehealth rates must file implementation plans with the division. The division also expects carriers to develop comprehensive disclosure materials for consumers, to be communicated in the fall of 2021.
This guidance is for insurance carriers, but plan sponsors should familiarize themselves with this guidance on telehealth services.
Bulletin 2021-10 »
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