Who to call/When to call

Contact Your Insurance Carrier Directly To:

  • Re-order an ID card or change your Primary Care Physician (PCP) Selection
  • Request a provider search or verify a provider's network participation
  • Pre-certify non-referred services
  • Inquire about the status of a claim
  • Seek clarification of an Explanation of Benefits (EOB) received

Contact PPI When:

  • You need help using PPI's technology
  • You have questions about your monthly invoice
  • An enrolled employee or dependent has not received their initial ID card
  • You have questions about the plan benefits or need help navigating a carrier's process
  • You have an urgent enrollment

PPI Contacts

To contact a PPI Service team member, use the form on this page, or to better direct your inquiry,use the information below:


Routine Billing & Eligibility Service:
clientservices@ppibenefits.com
(888) 674-0046

Standard Processing: faxesbe@ppibenefits.com

To send us a fax:
Enrollment/Change forms: (203) 793-1210
All other faxes: (203) 793-1212

Active, AutoEnroll COBRA Clients:
cobrainquiries@ppibenefits.com

Active, Incoming EDI File Clients Only:
EDIunit@ppibenefits.com

SelfEnroll Clients: selfenroll@ppibenefits.com

Employee Navigator Clients:
ppiee-nav@ppibenefits.com 

EOI: ppiunderwriting@ppibenefits.com

Accounts Payable: 
accounts.receivable@ppibenefits.com

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Carrier Contacts

Members should call the number on the back of their ID to reach an Aetna member services representative.

Online Member Services contact form

Aetna Medical: (800)862-6842

Aetna Dental Member Services: (877) 238-6200

Forms Library

Providers for eligibility: (800) 624-0756

Aetna Navigator Website Assistance: (800) 225-3375

Customer Service: (800) 789-2720

Fraud Center: https://www.allstateidentityprotection.com/unemployment-fraud-center

Claims: group@ameritas.com, (800) 659-5556

ID Cards: group_assistants@ameritas.com

Customer Service: (800) 487-5553

Forms / Disclosures

https://www.anthem.com

Medical: (800) 331-1476 or (844) 304-8779
Contact Anthem in Connecticut online

Providers for eligibility: (800) 922-3242

Life & Disability Resources

 

Life: (800) 552-2137 fax: (800) 850-0017
lifeclaims@anthem.com
Life Claims Online

Attn: Life Claims Service Center
PO BOX 105448
Atlanta, GA 30348-5448

Disability: 800-232-0113; fax: (800) 850-0017

Attn: Disability Claims Service Center
PO BOX 105426
Atlanta, GA 30348-5426

Forms Library

Support: csassistance@avesis.com

Clients/Employers: (855) 214 -6777

Claims: (800)-828-9341

Cigna HealthcareSM Customer Service: (800) 997-1654
TTY/TDD Service: Dial 711 and follow prompts

Coverage and Claims, Medical, Dental, Vision: (800) 244-6224

Website Assistance: (800) 853-2713

Medical Claims
Cigna Healthcare
PO Box 182223
Chattanooga, TN 37422-7223

Dental Claims
Cigna Healthcare
PO Box 188037
Chattanooga, TN 37422-7223

Cigna Healthcare Vision Claims
PO Box 495918
Cincinnati, OH 45249

Vision Claims serviced by EyeMed
Cigna Healthcare Vision Claims Department
c/o First American Administrators, Inc.
PO Box 8504
Mason, OH 45040-7111

Behavioral Health Benefits: (800) 433-5768

Forms Library

www.connecticare.com

Group Membership Administration (including enrollment and COBRA): (800) 333-1733

Member Services: (860) 674-5757 or (800) 251-7722 (TTY: 711)
Outside of Connecticut: (800) 251-7722

Behavioral Health: (888) 946-4658

Forms Library

Customer Service: 800-721-7987
Submit an inquiry

Forms

www.deltadentalct.com

Eligibility: (800) 452-9310

Claims mailing address:
 Delta Dental of New Jersey
P.O. Box 16354
Little Rock, AR 72231

Member Services: (800) 452-9310

Dental Forms Library for Employers

Download Member Forms

www.emblemhealth.com

Member Services: (800) 447-8255

www.empireblue.com

Member Services: (800) 447-8255

Member, claims and eligibilty: (866) 274-9887
EBCustomerService@equitable.com

Forms

www.guardiananytime.com

Dental Customer Service: (800) 541-7846

Life Customer Service: (800) 525-4542

Disability Customer Service: (800) 268-2525

Provider calling for Claims/Benefits: (800) 541-7846


Groups with 2-300 employees: (215) 241-2263

Groups with 300+ employees: (215) 241-4773

www.Metlife.com
(800) 638-5000

Eligibility 1-800-282-8738

Dental Claims Hotline: (800) 942-0854  

Disability Claims: (800) 300-4296   

Life Claims: (800) 638-6420 prompt 2

Vision Claims: (855) 638-3931  

Forms Library

www.mutualofomaha.com

Service: (requires, policy # and DOB): (800) 775-6000

Claims: (855) 218-1466

Forms Library

Client and Member Services: (833) 259-0293

Client Hub

Claims: Claims@MyChoiceAccounts.com
Claims Fax: (978) 552-0168

Forms

www.newyorklife.com

General number: (800) 225-5695

Claims: gbsclaimsolutions@newyorklife.com

Submit a Claim

Support: (877) 626-6057

clientsupport@nonstophealth.com

www.principal.com

Life & Disability Customer Service: (800) 245-1522
Life insurance claim form
Disability claim form

Dental Customer Service: (800) 247-4695
Dental & Vision Claims
SBDClaims@principal.com
Fax: (800) 255-6609

Critical illness claim form
New York customers: Complete and submit the Specified disease claim form (PDF).

Accident claim form

www.prudential.com

File a Claim

Member Services: (800) 732-0416

Forms Library

www.reliancestandard.com

Customer Care: (800) 351-7500
customer.service@rsli.com
Fax: (267) 256-3532

Disability Insurance Claims: (800) 351-7500
New Claim: claimsintake@rsli.com
Existing Claim: DocManagementFaxes@rsli.com
Fax - New Claim: (267) 256-3519
Fax - Existing Claim: (267) 256-3548

Life Insurance Claims: (800) 351-7500
LifeClaimsScan@rsli.com
Fax - New Claim: (267) 256-3518
Fax - Existing Claim: (267) 256-3537

File a claim

Forms Library

Dental/Vision forms by state

www.sunlife.com
(800) 786-5433

Submit a claim

Forms

Dental ID Cards

Universal Life/Whole Life: (800) 862-6266
Fax: (888) 863-8311
USWeb_Individual_Customer_Service@Sunlife.com

Term Life: (877) 431-7379
admin@sunlifeterm.com

New York Correspondence: (877) 750-8683
Fax: (888) 863-8311
USWeb_Individual_Customer_Service@Sunlife.com

All other policies: (800) 862-6266
Fax: (888) 863-8311
USWeb_Individual_Customer_Service@Sunlife.com

Customer Service (not for Claims): (800) 523-2233

Group Disability Claims: (888) 277-4767 or (888) 301-5615

Group Life and Accident (AD&D) Claims: (888) 563-1124 or (888) 563-1114

Start or manage a claim

Conversions & Portability The Hartford, Portability and Conversion Unit P.O. Box 43786 Cleveland, OH 44143-0786 Phone: 877-320-0484 Fax: 440-646-9339

www.standard.com
(888) 937-4783

Group Dental or Vision Claims Service:
(800) 547-9515
In NY: (888) 396-8641 (In NY)
Fax: (402) 467-7336

Group Short Term Disability Service:
(800) 368-2859
In NY: (800) 426-4332
Fax: (800) 378-6053
Fax in NY: (800) 378-8361

Group Long Term Disability Service:
(800) 368-1135
In NY: (800) 426-4332
Fax: (888) 878-3686
Fax in NY: (800) 378-8361

Forms Library

Employer site: www.uhceservices.com
Member site: www.myuhc.com

Oxford Employer Support (888) 201-4216
Member Services (800) 444-6222

UHC Fully Insured Employer Support: (866) 764-7736
Member Services: (800) 444-6222

UnitedHealthcare HMO Billing and Eligibility: (800) 591-9911

UnitedHealthcare Level Funded Employer Support: (877) 797-8816
Member Services: (877) 797-8812

Oxford Level Funded Employer Support: (888) 201-4216
Member Services: (800) 444-6222

Member forms

Prescriptions/Pharmacy Issues: https://employereservices.optum.com

www.myallsaversconnect.com

Members: (800) 291-2634 Option 2

Employers: (800) 291-2634 Option 1

www.unum.com

Employer Support: (800) 275-8686

Member Service: (866) 679-3054

Claims: (800) 447-2498

Forms Library

www.vbaplans.com

Members
(800) 432-4966 or (412) 881-4900 x 1
Fax: (412) 881-4898
memberservices@vbaplans.com

Benefits Administrators:
For billing questions
(800) 432-4966 
Fax: (412) 881-5522
billing@vbaplans.com

For enrollment questions
(800) 432-4966 x 3, option 1
Fax: (412) 881-4898
clientrelations@vbaplans.com

For plan questions
(800) 432-4966 x 3, option 1
Fax: (412) 881-7319
clientrelations@vbaplans.com

Forms